We would like to use the internal messaging feature on a form to commun

We would like to use the internal messaging feature on a form to communicate with the person filling out the form. How can we set up a notification that lets us know when someone has sent a message or reply, and also notifies them when we have sent a message or reply?

Hello Global Citizen Year,

Thanks for reaching out to Jotform Support. Please note that email notifications are used when there are new submissions, edited submissions, or a reminder. May we know what you mean exactly by the internal messaging feature? As of this time, we currently do not have a messaging service using our platform.

Once we hear back from you, we'll be able to help you with this.

Hi Global Citizen Year,

We’re excited to announce the launch of Jotform AI Agents. Meet the future of customer service. Jotform AI Agents are powerful customer service tools that answer user questions, provide real-time help, and guide your customers through processes like form-filling and troubleshooting.

AI Agents come in many shapes and sizes. Your users can reach your agent through various channels: Chatbot, WhatsApp, SMS, the Agent’s App, the Agent’s standalone website, Messenger, and more. They can even call the Agent on their phone.

It’s always good to show a friendly face when your users have questions. Jotform makes that easy. You can use one of our AI Agent Templates, or customize the appearance of the AI Agents by generating an AI image, or uploading a photo. And for Phone and Voice AI Agents, we’ve got a diverse voice library for you to choose from.

If you want to reach a global audience, your AI Agent can provide a smooth and natural conversation with Translations. You can set the primary language for the greeting and first interactions, but the AI Agent will flawlessly continue the conversation even if the customer changes languages.

What’s an AI Agent without Intelligence? Training AI Agents is easy. If you don’t want to manually add all the information, just start talking to your Agent under the Train tab, tell them what they need to know or do, and they’ll learn it right away. 

AI Agents can do much more than simply respond to questions. Tools are one of the many great features of AI Agents. Using Tools, you can enhance your agent's capabilities. Taking notes, sending emails, and displaying media, items, and files to your customers are easy tasks for your AI Agent. Tools also lets you integrate your Agent with Workflow, Google Drive, Google Calendar, Dropbox, and many more. Don’t see the tool you’re looking for? Don’t worry. You can always request one.

Also, if you want to talk to the customer directly, you can Take Over the chat from the AI Agent. Take Over allows you to have direct interaction with your customers. You can use it directly in the Conversations section of the Agent.

 If you want to use it on the go, we have our Take Over Mobile App for you.

To be notified every time a chat is started with your AI Agent, you can turn on the Notification Emails.

Give AI Agents a try, if you need any help or have any questions, check out our AI Help Guide or let us know. We’re here to help.