Form Users are not receiving autoresponder email

De persoon die het formulier heeft ingevuld krijgt geen automatische reactie en PDF toevoegen lukt ook niet. Bovenstaande punten uitgevoerd.

Hi Heleen,

Thanks for reaching out to Jotform Support. Our Dutch Support is not available at the moment. We will respond to you in English. Is it okay if we can respond to you in English?

Hi,

Yes we van try.

Hi Heleen,

Thanks for reaching out to Jotform Support. I'm sorry you're having trouble with this. Could you please provide us with the form ID or URL, so that, we can check the issue you have mentioned and assist you accordingly? Please refer to this guide on how to find your form URL. 

Once we hear back from you, we'll be able to move forward with a solution.

SWITCH Dé pijn reset methode, groei reset formulier (jotform.com)

and

SWITCH Dé pijn reset methode, mega reset formulier (jotform.com)

This one Anamneseformulier SWITCH | Dé pijn reset methode (jotform.com) is wel good.

Hi Heleen,

Thanks for getting back to us. I'm sorry you're having trouble with the pdf. This is a known issue and is currently being worked on by our developers. We'll notify you as soon as it's fixed.

Thank you for your patience and understanding, we appreciate it.

It's not only the pdf what the problem is. If someone fills out a questionnaire, I would like that person to receive the completed questionnaire in the email. Whether or not in pdf form.

Hello Heleen,

We are sorry that you are having difficulties with this. I checked your forms and the autoresponders are set up correctly. I also cloned and tested your forms and was able to receive the Notifications and Autoresponders:

May we ask for your permission to make a test submission to both of your forms?

Once we hear back from you, we'll be able to move forward with a solution.

I've done it for 10 times, but unfortunately, the sender does not receive it.

Hello Heleen,

Thanks for reaching out to us for help. I checked your forms and I can see that Encryption is enabled on both forms.

Please note that since Encrypted Forms are secured, the email attachment of the submission PDF report is disabled with Encrypted Forms which is why the option is not available on the email's advanced settings.

If you need to attach the PDF document to your emails, the only option is to disable the Form Encryption.

Let us know if there’s anything else we can help you with. 

Unfortunately, you do not understand my question. It is not a PDF, but the fact that the filler does not receive the form by e-mail.

Hello Heleen,

I have cloned and tested your form.

The autoresponder received the form and the PDF attachment.

May we ask for the email address of those who filled the form that did not receive the autoresponder email and pdf?

We will check them on our end.

I tried accessing your submissions but it shows that they are encrypted.

We will wait for your response.

heleen_f@hotmail.com

and

mail@zwemverenigingthor.nl

Hello Heleen,

Thanks for providing additional information about your concern. Upon checking on the email address, there is no email notification sent to both of them. I highly suggest removing the email notification and the Autoresponder and setting them up again. This could help in restarting the feature. Here are the guides that can help you:

• How to Delete Notifications/Autoresponder
• Setting up Email Notifications

Give it a try and reach out again if you have any other questions.

I tried and it still doesnt work ...

Hello Heleen,

Thank you for reaching back to us. I’m really sorry that this is happening. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I have cleared your form caches in case it may help eliminate minor bugs. Sometimes this kind of issue is temporary and it resolves itself. Can you give it another try and let us know what happens? If you're still having the same problem, we'll do a more in-depth investigation and work on finding a solution.

Give it a try and let us know how it goes.

Hoi ·

Ik snap er niks van bij deze gaat het wel goed;

https://form.jotform.com/222214812987358

en bij deze 2 niet;

https://form.jotform.com/222213792702349

https://form.jotform.com/222213320847346

Hi Spelde,

I checked the two affected forms and saw what's causing the issue. The reason why the form users are not receiving the autoresponder emails is because the two forms are encrypted. Please note that some of the features that are not available for Encrypted Forms are:

• PDF downloads (PDF document and Fillable PDF Form). You can still view the data in the PDF Editor, but you can only Print it
• Form Reports (Excel, Grid Listing, HTML Table, RSS, Calendar). CSV download is possible but through Jotform Tables only
• Form Emails (Notification and Autoresponder)

You can check this guide for more details about Form Encryption. Disabling Form Encryption should fix the issue.

Let us know if you have any other questions.

OK bedankt. kan de persoon waar ik ze van gekloond heb dat nog iets aan veranderen?

Hi Spelde,

Thanks for getting back to us.

If you'd like to disable encryption on your forms, you can do that by going into your form settings and change encrypt form data to no. When you do this any previous submission when encryption was enabled will all be encrypted so you'll either want to download your data prior to disabling it or make sure you save your private key and then when you need that submission data you'll have to enable encryption and upload your private key again to view the data.

Give this a try and let us know if you have any other questions.