Account Access: Verification Email Not Received and Resend Limit Reached

I need to gain access to Jotform as part of my role. I inputted my work email address to receive a verification email, however I have not received any verification email at all (I have checked my junk mail). The system does not allow more than one verification email to be sent each day. Please can you help me resolve this so that I can gain access?

Hi Amy,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

From what you described, your work email should receive a one-time verification message so you can access Jotform, but it has not arrived and you are also limited by a daily resend restriction.

Since this involves account access and verification emails, the next step is to use our dedicated account recovery process so the team can review your case and help you gain access.

1. Go to the guide on How to Recover Your Jotform Account.
2. Scroll down on that page until you see the embedded recovery form.
3. Fill out the form with your work email address, a description of the verification email issue (including that you cannot request another verification email today), and any other requested details.
4. Submit the form so our support team can review your information and verify ownership.
5. Wait for a follow-up email from our team with the next steps to restore or confirm your access.

After we hear back from you through that recovery form, we’ll have a better idea of what’s going on and how to help.

Reach out again if you need any other help.

Hi Amy,

Can you tell us if you're trying to create an account and are not receiving email notifications for the verification? Also, can you share with us the email address that you're using so that we can check?

Once we hear back from you, we can help you sort this out.