Jotform Enterprise: Unable to Access Custom Portal

I am a Jotform Enterprise user and cannot access our custom portal. This is Britton Johnson from Voluntary Insurance Partners. bjohnson@voluntarypartners.com This is URGENT

Hi Britton,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

I understand this is urgent and that you cannot access your Jotform Enterprise custom portal. Based on the available information, there are only general account-access recovery options documented, and they do not specifically cover Enterprise custom portal access or Enterprise-specific login issues.

Since Enterprise environments and custom portals are managed with settings and infrastructure that are not detailed here, I don't know this information and our support team will handle your request.

Reach out again if you need any other help.

Hi Britton,

It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this, and they should be reaching out to you shortly to help you.

Thanks for your patience and understanding, we appreciate it.

Thank you.
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Hi Britton,

Thank you for your patience. I checked your server and don't see that your account is locked, and your last activity in the admin console is logging in. Can you share more details about what's happening that's preventing you from logging in, including screenshots of what's happening?

Then once we hear back, we'll be able to continue looking into this.

It looks like your systems went back up. Thank you, Parker.
No one could even access the portal at all. It was pretty crazy.
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