What am I supposed to do ?

Hi,
I receive the following message to return an item to a supplier.

What am I supposed to do with it ?
Pleas advise
Thank you
Best regards

Nicolas Deren
nicolas@lpfd.fr

Hi Nicolas,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

From what you described, it looks like you received an automatic confirmation email generated by a Jotform form that you filled out for a return to your supplier (John Craddock Ltd). The email shows the details you submitted (name, address, order number, part number, reason for return, refund requested) and includes one PDF attachment named something like Etiquette_Colissimo_...pdf.

Let me help you with that:

1. Download the attached PDF label from the email to your computer. This file is usually your return shipping label or instructions provided by the supplier.
2. Open the PDF and check what it contains. In most cases, it will either be:
   • a shipping label that you need to print and stick on your parcel, and/or
   • a return form or instructions that you may need to put inside the parcel or follow step by step.
3. Print the PDF if it is a label or form, then:
   • Attach the label to your package as indicated, and
   • Include any required documents inside the parcel, following what is written in the PDF.
4. Follow the shipping method mentioned in the PDF (for example, Colissimo drop-off at the post office or a pickup), and send the parcel back to the supplier.
5. Keep the email and any tracking receipt as proof of your return until the supplier confirms your refund.

Important: Jotform is only the platform used to create and send the return form and confirmation email. For any questions about refund amount, acceptance of the return, or shipping costs, you will need to check the instructions in the PDF or contact the supplier (John Craddock Ltd) directly using the contact details they provided.

Reach out again if you need any other help.

Please disregard the picture "marie"
ND

Many thanks for these particulars.
Best regards