It doesn't allow both form PDF and invoice PDF attachments.

  • M
    MaSheena H. Perkins
    Asked on March 31, 2022 at 9:14 AM

    It doesn't allow both form PDF and invoice PDF attachments. please help

    Page URL: https://www.jotform.com/help/881-how-to-download-submissions-in-original-pdf-layout/
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    Carlo JotForm Support
    Replied on March 31, 2022 at 9:25 AM

    Hello MaSheena,

    Thank you for reaching out to Jotform Support. Can you provide with us the Specific URL of the form that you're having an issue with so that we could do some testing and further check it for you.

    We will be waiting for your response.

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    sjherring
    Replied on March 31, 2022 at 9:33 AM
    https://form.jotform.com/sjherring/family-reunion-registration
    Sheena Perkins
    ...
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    Cecile Enterprise Support
    Replied on March 31, 2022 at 9:45 AM

    Hello Sheena,

    I have cloned your form to test and I have created a new PDF document.

    1648734160 6245afd0d05cf 3 Screenshot 10

    Then, I have attached both invoice and my newly created PDF document and I was able to do so.

    1648734217 6245b009268c8 4 Screenshot 21

    I have cleared your form caches. Could you please clear your browser's cache as well? Then, try to attach your invoice and submission PDF once again. Let us know how it goes.