I am missing payments and some of my submissions have been submitted twice

  • Michelle
    Asked on March 25, 2022 at 11:36 AM

    Here is one. You all have access to the form and can look at others. This one is missing payment and also was some how submitted twice-same time, same day. This happened with others. I need an answer on this please…I am missing payments!!
    5232129492917412868

    Page URL: https://www.jotform.com/help/549-where-to-find-the-submission-id/
  • Kat Customer Relationship Manager
    Replied on March 25, 2022 at 1:04 PM

    Hi Michelle,

    I see that you've commented on one of our blogs, but it has come through as a Guest account. While I can find the account associated, could you kindly log in and reply via your account for security reasons?

    We look forward to your response!