Reusable Dropdown Widget: Appears disabled and unclickable in form despite being set to Public

Hi Eddy,

Thanks for reaching out to Jotform Support. I checked your account, and it seems you don’t have any forms that use a Reusable Dropdown widget. Could you share the URL of the form in question so we can take a closer look?

Once you get back to us, we can take the next step toward solving this.

I seem to have 2 accounts currently. We just got access to our Enterprise account today and haven't had a chance to configure SSO.

The form I was trying to use is on that other account efranco.

Hi Eddy, 

I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains How to Contact Enterprise Support Team. Create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly.

Thanks for your patience and understanding, we appreciate it.