Request for Receipt Copy of £345.60 Service Purchase

Good Morning, I need a copy of a receipt from yourselves for a service that was purchased by Cairn Emmerson in the sum of £345.60, please can this be emailed to me ASAP?

Good morning! I’m not able to email receipts directly, but you can quickly download the official invoice/receipt for that payment from your Jotform account.

Here’s how to get your receipt/invoice for a Jotform subscription payment:

• Go to your account’s billing page here: Billing on my account.
• If you’re already logged in, you’ll land on the Billing (or Upgrade) section of your Account Settings.
• If you have a paid plan, you’ll see the Billing tab:
  • Click the Billing tab.
  • Scroll down to the Invoices section.
  • Look for the invoice that matches the amount £345.60 and the payer Cairn Emmerson.
  • Click the Invoice ID to view it, or click the Download icon to save a PDF copy of the receipt.
• If you are on the Starter/Free plan, the Billing tab is not available:
  • Instead, go to the Upgrade tab/section.
  • There you’ll also see your Invoices or payment history.
  • Find the matching invoice and click the Download icon to get your receipt.

If you’d like, tell me the Jotform username or the email address of the Jotform account that made the purchase (don’t share any passwords), and I can guide you more precisely on where to look for that specific invoice.

Good Morning,
Thank you for the below, however, my query has not been resolved as I haven’t received a copy of the invoice/receipt for the purchase Cairn Emmerson made to yourselves last month on his credit card, please can this be issued as a priority?
Kind Regards
Simone
Simone Fahy
Purchase Ledger Controller
DD:
Mobile:
Email: simonef@abgint.com
Email: info@abgint.com
A B Graphic International Ltd, Lancaster Road, Carnaby Industrial Estate, Bridlington, England, YO15 3QY
Registered Office: Celebration House, Stanley Street, Burton on Trent, Staffordshire, DE14 1DY
Registered in England No: 0538043, VAT No: GB 390224763
IMPORTANT NOTICE
this is a test signature This message is intended solely for the use of the individual or organisation to which it is addressed. If you have received this message in error, please notify the originator immediately.
If you are not the intended recipient you should not use, copy, alter or disclose the contents of this message.
All information or opinions expressed in this message and/or any attachments are those of the author and are not necessarily those of the company.
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...

Hi Simone,

The subscription payment amount that you have referred to is linked to the account with email address qua**ty@abgint.com. Please contact the account owner of that account to log in and get the receipt for the payment from the Account billing page as explained by the AI agent above.

Let us know if there is anything else you need help with.

Good Afternoon,
Unfortunately I can’t get them to log in as they have now left the business, which is why I’m asking for a copy of the invoice/receipt as we are unable to log into the account to print the document, please can a copy be emailed to me?
Kind Regards
Simone
Simone Fahy
Purchase Ledger Controller
DD:
Mobile:
Email: simonef@abgint.com
Email: info@abgint.com
A B Graphic International Ltd, Lancaster Road, Carnaby Industrial Estate, Bridlington, England, YO15 3QY
Registered Office: Celebration House, Stanley Street, Burton on Trent, Staffordshire, DE14 1DY
Registered in England No: 0538043, VAT No: GB 390224763
IMPORTANT NOTICE
this is a test signature This message is intended solely for the use of the individual or organisation to which it is addressed. If you have received this message in error, please notify the originator immediately.
If you are not the intended recipient you should not use, copy, alter or disclose the contents of this message.
All information or opinions expressed in this message and/or any attachments are those of the author and are not necessarily those of the company.
The company accepts no responsibility for loss or damage arising from its use, including damage from virus.
...

Hi Simone,

While we understand your situation, we need to make sure that only registered customers or users in our system have access to existing accounts, especially when it involves highly sensitive data. But if you have access to the email address of a former employee, you can send a reset password link to be able to log in to that account. 

But if you don't have access to the user's email, you can submit an Account Recovery Request. And our relevant team will review your request. Make sure to include proof of business ownership or authorization (e.g., billing details, card used) for the team to verify the legitimacy of your request. Once you recover the account, you will be able to download all the invoices.

Reach out again of you need any more help.