Account Recovery form: Why a Photo with Government ID is Required

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    cmccon
    Asked on May 19, 2026 at 9:31 PM

    why do you need my photo with Govt ID

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    Rica Support Team Lead
    Replied on May 19, 2026 at 9:36 PM

    Hi cmccon,

    Thanks for reaching out to Jotform Support. Jotform prioritizes user privacy and security, and any request for identity information is meant to help confirm that the person taking an action is really the account owner or the individual involved. You always have the choice to provide information only when you feel confident in the process and comfortable sharing it.

    If you are not comfortable providing such information, I suggest reviewing our Privacy Policy to better understand why certain data may be collected and how your information security is managed.

    Let us know if you have any other questions.

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