Account Settings: Disable Require Log-in to View Uploaded Files

Hi,

Please disable Require Log-in to view uploaded files for my second account under admin2@nadiusahawan.com

I did not subscribe for HIPAA and KYC User Verification has been successfully verified.

Hi Second,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

From your description and screenshot, your account’s privacy setting for Require Log-in to View Uploaded Files is currently enforced and grayed out due to security and policy requirements for accounts that collect sensitive information. In this situation, it cannot be disabled from the settings page.

Because this behavior is controlled by internal security rules and not by a normal user-toggle, I don't know this information and our support team will handle your request.

Let us know if you have any other questions.

Connect me with human being please.

Hi Second,

One of our Support Team members will take it from here to follow up shortly.

Let us know if you have any other questions.

Hi Innovative_admin2,

As you successfully completed the identity verification process and are allowed to collect Personally Identifiable Information (PII) on your forms, your account falls under a stricter security framework. Security settings such as the “Require Log-in to See Submissions” setting are required for your account and cannot be disabled as part of our compliance with applicable data protection requirements.

At the moment, we don’t have a way to apply this setting on a per-form basis, which means it also affects forms that do not collect sensitive data. When an account is allowed to collect sensitive information, these security settings are applied at the account level and cannot be configured separately for individual forms.

If you need to share submission data with others, you may consider the following options:

• setting your Tables’ privacy to Public, which allows users who are logged into a Jotform account to access the data via the shared link
• inviting team members to Tables or Inbox as collaborators
• integrating Google Sheets and/or Google Drive with the relevant forms
• using a separate Jotform account for forms that do not collect sensitive information, where these restrictions would not apply
• removing the identity verification under the Data section of the Account Settings.

I understand this is a change from your previous workflow, and I appreciate your understanding as we apply these measures to ensure compliance with data protection requirements.

Let us know if you have any other questions.