HubSpot Integration: Contacts not created in Deals despite Create/Update Contact action

Hi,

Please help.

• Your form ID: 242983668157472
• That HubSpot creates Company and Deal but not Contact despite a separate Create/Update Contact action with Email as the match field and “Update existing record” ON, and that you’ve tested with brand‑new emails.

It was working but now it is not. Is there any way we could chat

Hi Todd,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

I can help with the HubSpot setup details I have, but I don't know this information and our support team will handle your request.

One of our Support Team members will take it from here to follow up shortly.

ok. I have been working on this all day. I need help

Hi Todd,

I checked your HubSpot integration and can see two failed submissions, both showing the error: “Number must match format ‘+18884827768’ or ‘+18884827768 ext 123’.” This means the phone number being sent from your form does not match the required international format expected by HubSpot.

To resolve this, make sure the phone number field in your form includes the country code and follows the correct format (e.g., +1XXXXXXXXXX).

Give it a try and let us know if you have any other questions.