Intake Form: Assistance Needed with Formatting and Support Options

  • L
    Laura
    Asked on April 28, 2026 at 2:40 PM

    I am having trouble formatting my intake form - the AI guy has not been helpful - any chance of a screen share or phone support?

  • Profile Image
    Anna JotForm Support
    Replied on April 28, 2026 at 4:05 PM

    Hi Laura,

    Thanks for reaching out to Jotform Support. We don’t have phone support, but I’m right here to help and we can sort this out together. Can you explain a bit more about the issue so I can get a clearer idea of what’s happening? If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    
Intake Form: Assistance Needed with Formatting and Support Options
Image-1

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    
Intake Form: Assistance Needed with Formatting and Support Options
Image-2 That's it. Once we hear back from you, we'll be able to help you with this.

Your Reply