"Invalid Task Complete Request Duplicate workflow task complete request." error on workflow

Hi- I get the error "Invalid Task Complete Request Duplicate workflow task complete request." on one of my steps when I submit through a workflow. Can someone help me understand where this error is coming from and how to fix it?

To be more specific, the step that this error populates on is the last approval step where the option "good to enter" must be selected before the form moves on in the flow

Hi Kingsbury,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

1. Check the approval element in your workflow for any missing required settings, since a red circle with a one indicates an error in Jotform Workflows.
2. Review the last approval step where good to enter is selected and make sure the approval element is fully configured.
3. Open the Inbox page for the submission and look for the approval flow changes there. If the flow was changed, you may see options to Cancel or Restart the flow.

If the issue is still showing after that, I don't know this information and our support team will handle your request.

Reach out again if you need any other help.

Hi- this is not the solution for the error I was getting

Hi Kingsbury,

Let me help you with that:

I don't know this information and our support team will handle your request.

From what is available, I can confirm that Jotform Workflows supports task elements and approval completion rules, but I do not have enough information to explain the specific Invalid Task Complete Request Duplicate workflow task complete request issue you are seeing on that last approval step.

If you want, you can share a screenshot of the step settings or the exact place where the message appears, and I can help you narrow it down further.

Reach out again if you need any other help.

Hi Kingsbury,

I created a clone of the form and I was able to submit the form without issue. Is the error happening on your end when you have to approve the submission? If so, can you send a screenshot of the error you are receiving?

Once we hear back from you, we can get moving on a solution.

It happens when I preview the flow using the preview button. IfI exit out of this and then go back into it and approve, it lets me but the first time it gives this error. screenshot is below! My concern is that in practice, this step will not go through and the final notification won't go through

Hi Kingsbury_HR,

Thank you for the clarification. Let me take a look at this for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your Workspace page, click on your Avatar/Profile Image icon.

2. Then, in the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle on Jotform Support Access.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

This is done!

Hi Kingsbury_HR,

Thank you! Do we have your permissions to try filling out a test submission for the sake of going through the workflow and hopefully replicating the issue? We can delete it afterwards for safekeeping.

Once you let us know we can proceed.