Account Management: Transfer Jotform Account from Inactive Employee Email to New User

Our Jotform account is operating under an employee's email that no longer works here and I need our account transferred to my account so that I can manage it. The aeiffert@templesinai is no longer an active email account. I have tried to transfer info myself but it is sending all verification codes to the email we cant access.

I’m Podo from Jotform — since you no longer have access to the old employee’s email, we’ll first need to go through our account recovery process so ownership can be verified and updated.

Please follow these steps:

• Go to this page: Recover Your Jotform Account.
• Fill out the form there with as much detail as possible about the old account (username, old email, organization details, sample form URLs, billing info if applicable, etc.).
• Our team will review the request and, once verified, we can help you regain access or update the account email/ownership so you can manage it from your own email.

If you’d like, share the new email address you want to use (just the address, no passwords), and I can also guide you on changing the account email or transferring forms and data once access is restored.

Hi,

Thanks for reaching out to Jotform Support. The best way to proceed is to submit a request through our Account Recovery Form, which is handled by our Account Security Team. Make sure to include as much detail as possible, such as:

• Your username
• The original email address linked to the account
• Your new/recovery email address
• Any additional details that can help verify ownership, e.g., form titles, last access, etc.

Once submitted, our team will review your request and reach out to you via the email you provide in the form with the next steps.

Let us know if you have any other questions.