Account Access: Missing Templates and Donation Listings After Recent Login

Hello I am a current customer with Jotform and the last sign in on my account was March 26, 2026 as I recall. We had a charity event on yesterday (4/26) and I was attempting to log on my account (which I did successfully) and review my donation listing and I my account is blank none of my original templates or the donation listing I am looking for. I need to speak to someone directly so I can understand what is going on. Is there a direct number for Jotform or can someone call me back @ (713) 922-5471

Hi Mia,

One of our Support Team members will take it from here to follow up shortly.

Let us know if you have any other questions.

Hi Mia,

Thanks for using Jotform. While we do not provide support over the phone, I am happy to help you right here in this thread.

I checked the account associated with your current email address and found that it seems empty and there is no history of deleted items. You may have used a different email address or a login method.

To help you better, feel free to provide any of the following details:

• A link (URL) to one of your forms.
• An e-mail address where you typically receive your submission notifications.

Once we know more about what’s going on, we can figure out the fix.