AI Chatbot: Not responding despite extensive knowledge base

I have the same issue as Pankaj

It seems It does not provide the minimal results expected, my ai chatbot does not answers anything, lots of knowledge created, but when asked, it blanks. I do not want to go to Pankaj process, simply i will get back to this service in 6 months, hopefully it will be resolve then

Hi Alexis,

Thanks for reaching out to Jotform Support. You can reach us on this support ticket for follow-ups about the same experience with the AI Agent. But can you share a bit of information what's happening to your AI Agent? Also, is this the AI Agent you're working on, or is this happening? Or is this happening to multiple AI Agents?

After we hear back from you, we’ll know what’s going on and how to help.