Barcode Reader: Unable to scan barcode in demo regardless of lighting or camera distance

Also, I tried the demo, but could not get the reader to read/select the barcode shown, no matter the lighting or distance from the camera.

Hi Paul,

Thanks for reaching out to Jotform Support.

I have performed some tests with a valid barcode and the widget works properly, it pulls the data from the barcode, here is an example of my test:

I recommend that you try with a valid barcode, this should give you the value from it.

Give it a try and let us know how it goes.

Hey Kevin,

I've also tried using the barcode scanner. It worked with Jotform's app, but not when i tried scanning the same barcode with the form opened in a web browser.

Tried and failed when the form was opened in

• iOS Safari, Android Chrome, desktop Chrome browser.
• Scanning Code 128, or EAN barcodes.

The phone camera / laptop webcam activated, but couldn't recognize the barcode.

Hope to hear a solution from you, thanks.

Hi Paul,

I’ve forwarded the issue to the relevant team. Can you share the ID and barcode of the relevant form so we can troubleshoot it more effectively?

Reach out again if you need any other help.