My Support Thread disappeared

How do I view my ongoing support thread? It disappeared.

Hi CHS,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Your support thread itself has not disappeared — you can view all of your ongoing and past support requests from your account.

Let me walk you through it:

1. Go to your Workspace page while logged in to your Jotform account.
2. Hover over Support at the top-right of the page.
3. Click on My Support Requests in the menu that opens.
4. Select the ticket you want to view from the list to open the full thread and replies.

If you still do not see the thread there, please make sure you are logged into the same Jotform account you used when you first submitted the request.

Give it a try and let us know how it goes.