Cannot reset PW

  • J
    Juan Pedraza
    Asked on April 27, 2026 at 1:30 PM

    Your system does not let me resent my PW. I receive an email and then it says the code expired when I try to put the new PW.

    THis is URGENT

  • Profile Image
    Scott Enterprise Support
    Replied on April 27, 2026 at 1:47 PM

    Hi Juan,

    Thanks for reaching out to Jotform Support. I understand the code received when resetting your password is expiring. In this case, I would suggest manually resetting your account password. Let's walk you through the steps together:

    1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

    Login Issue: Password Change Request Expired Message Preventing Password Update Image 1 Screenshot 10

    2. In the window that opens, click on Forgot Password?.

    Login Issue: Password Change Request Expired Message Preventing Password Update Image 2 Screenshot 21

    3. Enter your email address, and then click on Send Reset Instructions.

    Login Issue: Password Change Request Expired Message Preventing Password Update Image 3 Screenshot 32

    4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

    Login Issue: Password Change Request Expired Message Preventing Password Update Image 4 Screenshot 43

    5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

    Login Issue: Password Change Request Expired Message Preventing Password Update Image 5 Screenshot 54There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

    Reach out again if you need any other help.

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