Account Management: How to Safely Delete Old Submissions to Clean Up Space?

We would like to clean up the space in our Jotform account by deleting old submissions. Please let us know the best way to proceed and whether there are any steps we should take before removing the old records.

Hi Consulate_General_,

Thanks for reaching out to Jotform Support. You can delete and purge submissions to free up space on your account in just a few steps. Let me first show you how to delete a submission:

1. In Jotform Tables, select the submission you want to delete.
2. Next, click on Delete at the top right side of the Tables page. 
3. Now, in the Confirmation window that opens, click on Move to Trash. 

Before deleting, make sure to download the submission first so you have a backup copy. Deleting submissions won’t free up space on your account, and they can be recovered within 30 days. After 30 days, they will be permanently removed. To free up space on your account, you can purge the submissions. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. Then, click on Trashed Entries.
3. Next, in the window that opens on the right side of the page, select the submission you want to delete, and then click on Delete Forever.
4. Now, in the Confirmation window that opens, click on Delete.

If your account upload limit is still showing as over the limit, it is also recommended to clear the form cache after purging the data.

Reach out again if there’s anything else we can help you with.

Hi Joeni,
I have deleted more than 1,300 submissions, but my upload usage still shows
as full. Could you please let me know what is happening?

Best regards,
Consular Department
Indonesian Consulate General
10900 Richmond Avenue, Houston, TX - 77042
Tel : 713-785-1691
Fax: 713-780-9644
...

Hi Consulate_General_,

I've recalculated your upload space, and now it is showing 8.16 GB / 20.00 GB. It should be the same on your end as well.

Keep us updated and let us know if you need any more help.