I need to change our primary email as its no longer working

our old email is not working cats@communitycatcarers.org.au We cant apply new email communitycatcarersnsw@gmail.com as your verify code goes to ols email.Please conatc us to help us reset. I can be contacted on +61 0422427373 WATTSAPP in Australia

I’m sorry you’re having trouble with that email change; since you no longer have access to your old email, the best way for us to help is for you to fill out our dedicated account recovery form so the team can securely verify and update your details.

Please follow these steps:

• Go to this page: Recover Your Jotform Account.
• On that page, scroll down to the form.
• Fill in all required details (including your old email cats@communitycatcarers.org.au and the new one communitycatcarersnsw@gmail.com) and explain that you no longer have access to the old address and cannot receive the verification code.
• Submit the form so our account team can review and get back to you via the new contact details you provide.

We’re not able to contact you via WhatsApp from here, but once you submit that recovery form, the team will follow up directly; let me know if you have any trouble accessing or filling out the page.

Hi,

Thanks for reaching out to Jotform Support. We understand you’re unable to access your account due to the original email no longer being available and the verification step blocking login. The best way to proceed is to submit a request through our Account Recovery Form, which is handled by our Account Security Team. Make sure to include as much detail as possible, such as:

• Your username, e.g., @communitycatcarers
• The original email address linked to the account
• Your new/recovery email address
• Any additional details that can help verify ownership, e.g., form titles, last access, etc.

Once submitted, our team will review your request and reach out to you via the email you provide in the form with the next steps.

Let us know if you have any other questions.