Help tracking any account with Jotform subscription

rocket money says I have a bill from you that will draft in a few days. I do not have an account with you. 

Hi petepartin1,

Thanks for reaching out to Jotform Support. I am an AI assistant. I will do my best to help you until someone from the support team is available. I understand you were notified by Rocket Money that you have a bill from our service scheduled to draft soon, but you mentioned that you do not have an account with us. We have escalated your request to our team so they can investigate any possible billing or account issue related to your information. Our team typically responds within 24–48 hours, and they will follow up with you directly through this ticket thread for any updates or next steps. Once we hear back from you, we will be able to move forward with a solution.

Reach out again if you need any other help.

thank you. I do not have a business; I am not selling anything for which I need your service.

Hi petepartin1,

Since you mentioned you do not have a business or need our service, it is important to verify if there might be any confusion or unauthorized use of your information. To help us investigate this billing issue further, could you please provide any details you may have about the bill or subscription, such as the date, amount, or any other information Rocket Money shows?

This will help us ensure that no account or billing is mistakenly associated with your information.

Let us know if you have any other questions or details to share.

I don't have a bill, nor have I ever done business with you. All I have is a listing of bills that are coming up in the next 2 weeks and you are one of them.

Hi petepartin1,

While we understand your situation, we need to make sure that only registered customers or users in our system have access to existing accounts, especially when it involves highly sensitive data.

For us to verify that this is your account, can you send us the information below that you used when signing up for your subscription:

• The date you created the account:
• The number of forms and submissions in the account:
• The type of Credit Card used while upgrading the account:
• The last four digits of the Credit Card:
• The expiration date on the Credit Card:
• Amount of the last charge:
• Date of the last charge:

Once we hear back from you, we'll be able to move forward and help you get back into your account.

I DO NOT HAVE AN ACCOUNT!!!!! I have never heard of you. I had to google you to find out who was going to bill me. Rocket Money warned me that my AE card xxxx6003 will be charged in 2 weeks for $107.99.

Hi petepartin1,

One of our Support Team members will take it from here to follow up shortly.

Hi Pete,

If you don't have a Jotform account, then our system won't be able to charge you. If you think that Rocket Money made an error, we suggest getting in touch with them.

In the event that you receive a charge from Jotform in the future, then we can track the account from where the charge was made. When this happens, share with us your other email address that could have been used to create an account with Jotform or send us the details below to help us locate the account where this charge was incurred:

1. The last payment amount: 
2. The last transaction date: 
3. The last four digits of your card: 
4. The expiration date of your card: 
5. The type of card (Visa, Mastercard, Amex, etc.): 

If your PayPal account is charged, then share your PayPal email address with us.

Reach out again if you need any help.

Hi there,

We haven't heard from you so we're now closing this ticket.

Reach out again should you need further assistance.