Jotpoll: Error message 'App index not found' with routerSeenPath '#name'

Jotpoll is giving me this error message "error": true, "message": "App 'index' not found", "routerSeenPath": "#name"

Can you help?

Hi OMO,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

The error message "App 'index' not found" in Jotpoll may be related to an issue with the app's name or header settings in Jotform Apps.

Let me help you with that:

1. Open App Builder: Go to your app in the Jotform App Builder.
2. Add or Edit App Header: Click on Add Header at the top of the App Builder.
3. Adjust App Title: In the App Header Properties on the right, click on the App Title box and either change or remove the name.
4. Hide App Header: Toggle Show App Header off to hide the App Header element if you don't want it displayed.

This should refresh the app name and resolve the "App 'index' not found" error.

If you continue to experience issues, please check that your app's name and icon are properly set under Settings > App Name & Icon in the App Builder.

Give it a try and let us know how it goes.

Im not using jotform apps

Hi OMO,

Since you are not using Jotform Apps, could you please provide more details about where and how you are encountering the "App 'index' not found" error in Jotpoll? A screenshot or a brief description of the steps leading to this error would be very helpful to assist you better.

Once we hear back from you, we'll be able to move forward with a solution.

From here, i click generate and it takes me to another window with the error message

Hi OMO,

Thank you for the additional information. Since you encounter the "App 'index' not found" error after clicking generate and being redirected to another window, it seems like there might be an issue with the poll generation process or the link routing within Jotpoll.

To assist you better, could you please provide more details such as the exact steps you take before clicking generate, or if possible, share a screenshot of the error window? This will help us understand the context and provide a more precise solution.

Once we hear back from you, we'll be able to move forward with a solution.

Here is a screenshot of the error message when i generate the link, copy to clipboard, and paste in a new window

Hi OMO,

Thank you for offering to share a screenshot. However, I am currently unable to view images directly. Please describe the error message in detail or any other information shown on the error screen.

Additionally, please provide the exact steps you follow when generating the link and opening it in a new window. This information will help us diagnose the issue more effectively.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

What do i do to get from this screen to poll results?

Hi OMO,

To get from the error screen to the poll results, it appears there might be an issue with the poll generation or link routing in Jotpoll. Since you are encountering the "App 'index' not found" error, this suggests the poll link or app is not properly configured or accessible.

Here’s what you can do:

1. Double-check the poll link: Ensure the generated link is complete and correctly copied without any missing parts.
2. Verify poll creation: Make sure the poll was successfully created and published in Jotform's Poll Maker.
3. Access poll results: Normally, poll results can be viewed from your Jotform account under the Poll Maker section or via the direct results link provided after poll creation.

If the issue persists, it might be related to a technical problem with Jotpoll's link routing or app configuration, which may require further investigation.

Give it a try and let us know how it goes.

How do i Verify poll creation: Make sure the poll was successfully created and published in Jotform's Poll Maker.

Hi OMO, 

I've replicated the behavior you described in Jotpoll where the "App 'index' not found" error appears. I have escalated this to our development team for further investigation.

While they work on a fix, you can use Jotform Report Builder to achieve the same goal. It allows you to create visual polls and professional charts directly from your form submissions with more reliability and customization options.

With Jotform Report Builder, you can easily generate visual reports that are based on your submission data. Let me show you how:

1. On your My Forms page, select the form that you want to create a report for.

2. Click on Reports at the top of the page, and then click on Add New Report.

3. Now, select Visual Report Builder, which will open Report Builder.

4. Enter a Report name and choose a Report Type.

5. Then, click on Create and that’s it. You’re done.

For the Extended and the Compact report types, Report Builder will automatically create a chart for each form field or widget on the form. We also have a guide about How to Create a Visual Report with Your Form Submissions that you can check out.

Give it a try and let us know if you need any help.