Account Login: Password Reset Email Not Being Sent

Hello!

I am trying to log into my account which I’m sure is connected with this Email, but I forgot my password and the forgot password button does not send me a reset email. Please help thanks!

Hi! I can help with that.

To look into why the reset email isn’t arriving, I’ll need the email address or username of the Jotform account you’re trying to access.

Please reply with your Jotform email or username, and then I’ll guide you on the next steps if the reset email still doesn’t come through.

Monfortel@asmilan.org

Your email address was previously on a block list, but it has now been removed. According to our records, the reset password email was successfully sent on April 26, 2026. Please check your spam or junk folder. To avoid future issues, consider whitelisting Jotform's sender email or domain and ensure your email settings allow these messages. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

If you're still having issues with your password, you can follow the steps in the How to Reset Your Jotform Password guide.

Can you send me the reset password email again? I forgot it

According to our logs, the email to Monfortel@asmilan.org was successfully sent. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Also, ensure your form's email fields and conditions are set up correctly. To prevent email bounce issues, please use valid, correctly formatted email addresses. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

If you're still having issues with your password, you can follow the steps in the How to Reset Your Jotform Password guide.

When was the last email sent by you?

Hi Leonardo,

The last password reset email to Monfortel@asmilan.org was successfully sent on April 26, 2026.

Please check your spam or junk folder if you haven't seen it yet. If you continue to have issues, consider whitelisting Jotform's sender email or domain and reviewing your email settings.

Let us know if you have any other questions.

At what time do you know?

Hi Leonardo,

Unfortunately, the exact time of the last password reset email sent to Monfortel@asmilan.org is not available in the records I have access to. The information only confirms that it was sent on April 26, 2026.

Please check your spam or junk folder, and consider whitelisting Jotform's sender email or domain to avoid future delivery issues.

Let us know if you have any other questions.

Worked thanks!