Account Settings: SMS Phone Verification Code Not Received

“SMS phone verification code is not arriving to my AT&T mobile even after multiple resends; I’ve verified country code and number and tried again from Account Settings → Add Phone Number; please check SMS logs and delivery to my line and help verify my phone manually if needed.”

Hi HallPrintMail,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your issue with not receiving the SMS phone verification code on your AT&T mobile, here’s how to ensure the process is done correctly and what to check:

How to Add and Verify Your Phone Number in Jotform:

1. Go to your Account Settings page and click on the Account tab.
2. Click on Add Phone Number.
3. Click on the globe icon to select your country, enter your phone number correctly, and click Next.
4. Enter the verification code sent to your phone and click Next.
5. Click Close to finish.

If you do not receive the verification code, please make sure you have selected the correct country code and entered your phone number accurately. If the issue persists, use the Send Again option.

Additional Tips:

• Ensure your mobile network allows international SMS, as sometimes messages may be blocked.
• Check that your phone number is verified properly in your account settings.
• Try resending the code after verifying the number and country code.

If after these steps you still do not receive the SMS verification code, manual verification of your phone number might be necessary, but this process is handled internally by our support team.

Give it a try and let us know how it goes.

Ive already done all that with your ai assistant, that's why i am submitting this

Hi HallPrintMail,

One of our Support Team members will take it from here to follow up shortly.

Hi HallPrintMail,

I couldn’t get it working on my end either, so I’ve escalated this to our Developers to check out. We’ll share updates along the way as we get them.

OK, waiting for your reply

Hi HallPrintMail,

Thank you for your understanding! We do not have an update yet, but we will reply here when we do.

Any update yet. This is happening to me as well.

Hi HallPrintMail,

Our Developers are focused on getting this resolved for you. Thanks for your patience while they work on it. We’ll keep you posted about any updates we get.