Account Access: Unable to Log In

I am trying to access my account

Hi Ricardo,

Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Hi Ricardo,

Thanks for reaching out to Jotform Support. We noticed that a dispute’s been filed on your account regarding Invoice ID INV-46921567991-1774569857 for the amount of $39.00. This dispute was filed using Visa card ending in 5518 under the name Ricardo Marquez. 

It’s our policy that any account with an active dispute is automatically suspended, which limits access to your account and any associated data, and it can take several weeks or even months to resolve through standard channels.

If you need access to your account and data sooner or need a refund, canceling the dispute will allow us to reactivate your account quickly, and issue any eligible refunds directly. To move forward with the reactivation and refund, we’ll just need you to send us proof of the dispute cancellation.

Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.