Webhook to HubSpot: Unable to Re-authenticate Connection

https://www.jotform.com/workflow/261114547330145/build

it won't re-authenthicate

Hi Rob,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your issue with the webhook to HubSpot not re-authenticating in your Jotform workflow, here’s how the HubSpot integration authentication process works and some guidance:

When setting up HubSpot integration in Jotform, after selecting the desired action (such as creating contacts, deals, tickets, companies, or custom records), you must authenticate your HubSpot account. This authentication connects Jotform to HubSpot and grants necessary permissions.

If the integration won't re-authenticate, consider these steps:

1. Go to your form's Settings in Form Builder.
2. Click on the Integrations tab and select HubSpot.
3. Choose the action you want to perform and click Next.
4. Authenticate your HubSpot account by clicking the Authenticate button. If you have already authenticated before, you can select the existing account or use another account to log in again.
5. Save the integration settings after authentication to apply changes.

In case the authentication button or process does not respond or fails, try logging out and back into Jotform, clearing your browser cache, or using a different browser. Also, ensure that your HubSpot account credentials are correct and that you have the necessary permissions in HubSpot.

Here are some images to help visualize the authentication steps:

If these steps do not resolve the issue, please provide more details or screenshots of what you see when trying to re-authenticate, so I can assist you further.

Give it a try and let us know how it goes.

i did all of this. it just spins and spins and doesnt connect.

Hi Rob,

Since the re-authentication process for the HubSpot integration in your Jotform workflow keeps spinning and does not connect despite following the standard steps, here are some additional troubleshooting suggestions you can try:

1. Clear your browser cache and cookies or try using a different browser to rule out any browser-related issues.
2. Log out and log back into both Jotform and HubSpot accounts to refresh session tokens.
3. Check your HubSpot account permissions to ensure your user has the necessary rights to authorize integrations.
4. Disable any browser extensions or ad blockers that might interfere with the authentication process.
5. Try the authentication process from a different network or device to rule out network-related blocks or firewall restrictions.

If none of these steps resolve the issue, please provide a screenshot or more details about what you see during the spinning process so I can assist you further.

Give it a try and let us know how it goes.

Hi Rob,

Since the re-authentication process for the HubSpot integration in your Jotform workflow keeps spinning and does not connect despite following the standard steps, here are some additional troubleshooting suggestions you can try:

1. Clear your browser cache and cookies or try using a different browser to rule out any browser-related issues.
2. Log out and log back into both Jotform and HubSpot accounts to refresh session tokens.
3. Check your HubSpot account permissions to ensure your user has the necessary rights to authorize integrations.
4. Disable any browser extensions or ad blockers that might interfere with the authentication process.
5. Try the authentication process from a different network or device to rule out network-related blocks or firewall restrictions.

If none of these steps resolve the issue, please provide a screenshot or more details about what you see during the spinning process so I can assist you further.

Give it a try and let us know how it goes.

i rebooted my computer. its not a cache issue

Hi Rob,

Since rebooting your computer and clearing cache did not resolve the issue, and the re-authentication process for HubSpot integration in your Jotform workflow still keeps spinning, here are a few more things to consider:

1. Try using a different browser or an incognito/private browsing window to rule out any browser-specific issues.
2. Check your network settings or firewall to ensure they are not blocking the connection to HubSpot.
3. Verify that your HubSpot account has the necessary permissions to allow integrations and authentication.
4. Temporarily disable any VPN or proxy services that might interfere with the connection.

If the issue persists, please provide a screenshot or detailed description of what you see during the spinning process, so I can assist you further.

Give it a try and let us know how it goes.

human agent

Hi Rob,

One of our Support Team members will take it from here to follow up shortly.

Hi Rob,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I also cleared the form cache from the backend, which resolves cache-related issues. Can you go ahead and try it again and let us know how it goes? If you’re still having the same issue, xan you provide us with a screenshot of your Console Log when clicking the integration? It would help us understand what is happening. 

Give it a try and let us know if you have any other questions.

i know the problem

Hi digital_forms,

If you continue experiencing the issue, you can provide us a screenshot of the console logs as requested by my colleague above. We will be happy to check this out further.

Once we hear back from you, we can help you sort this out.

the problem is my account is not this account. my true email = rob.salerno@idcmgmt.com but account is under john.mcnair@invounderwriting.com

John is no longer with the company. Thus, we cannot authenticate to HubSpot

When I try to change the email on file to my email - it won't let me because i have a separate JotForm account. Can you delete my other jotform account so i can make this account under my email?

sorry i meant his old email = john.mcnair@idcmgmt.com

Hi Rob,

Unfortunately, we’re unable to delete your other account directly on your behalf, as the process requires verification. To proceed, you’ll need to log in and complete the deletion steps yourself.

Alternatively, you can submit the request to change the email address of your account in our Account Recovery form, and our relevant team will review your request. Make sure to include all the necessary details for the team to verify the legitimacy of your request.

Reach out again if there’s anything else we can help you with.

i am logged in under john.mcnair@idcmgmt.com its not a matter of access its a matter of replacing his email with my email

Hi digital_forms,

Thanks for sharing the details. Deleted accounts take up to 30 days to be completed removed from our system, so the process to free up the email address rob.salerno@idcmgmt.com should be the following:

1. Log in to the Jotform account linked tot he email address rob.salerno@idcmgmt.com.

2. Update the email address on file to another email that is not currently in use in another Jotform account. The update can be done from your account settings.

3. After updating the email, you can delete your Jotform account.

4. The last step is to update the email address in your main Jotform account and use your email rob.salerno@idcmgmt.com which should be free now.

Give it a try and let us know how it goes.