My form isn't active but should be

I deleted the files and am well under the threshold, but the form is still not active. I dont need to spend $40 for a simple HOA form but this experience is pushing me off of Jotform

Hi legacyparktampabod,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available. I understand your concern: you have deleted files and are now under the storage threshold, but your form is still inactive, and you are worried about needing to upgrade to a 40 dollar plan for a simple HOA form, which is understandably frustrating. I have escalated your request to our team so they can review your account status, storage usage, and form limits in detail and reactivate things as appropriate. Our team typically responds within 24–48 hours; please keep an eye on this ticket thread for all updates and any follow-up questions they may have. Once we hear back from you, we'll be able to move forward with a solution.

Let us know if you have any other questions.

Hi legacyparktampabod,

I checked your account and can see that it is within your account limit. I have refreshed the account, and it should be okay now. You can try to log out and log back in.

Give it a try and let us know if you have any other questions.

Hello - its been 5 hours and the form is still showing that the form is
over quota
*Matt Carlin*
*President*
Legacy Park BOD
...

Hi Matt,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update. 

Hello Matt,

The issue has been fixed so please check the form.

Reach out again should you need further assistance.