Uploaded pictures not available

Hello,

Recently, we saw a change with the pictures that are uploaded on all of our forms and the ability to access them from the emails that are sent out once forms are completed.

When anyone who gets the email tries to view or open any uploaded pictures, it either prompts them to login (they do not have an account) or gives them an error message like below:

This did not happen until the last 2-3 weeks. Was there an update or change in your system with pictures?

It seems to be occurring with all of our forms that have pictures uploaded and the emails we have programmed to be sent out when forms are submitted.

Thank you,

Seth

Hi Seth,

Yes, this behavior is related to an account privacy setting that controls access to uploaded files, which can cause recipients to see a Jotform login screen or an error when opening images from email notifications.

To allow anyone with the link to view uploaded pictures (without logging in), please do the following:

• Go to your Workspace page and click your Profile Picture/Avatar in the top-right corner.
• In the menu, click Settings to open your Account Settings page in a new tab.
• In the left menu, click the Security tab.
• In the Verification prompt, click Send Verification Code.
• Check the email associated with your Jotform account, copy the Verification Code, and enter it in the prompt (then click Verify if needed).
• Under the Privacy section, uncheck the option “Require Log-in to View Uploaded Files.”

Here’s the full guide for reference: https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files/

If that checkbox is grayed out and you can’t disable it, your account may be under required security settings (for example, HIPAA or KYC-verified accounts), and in that case the login requirement cannot be turned off. As a workaround, you can still share uploaded files by sharing access to your Tables/Inbox instead: https://www.jotform.com/help/1010-how-to-share-your-jotform-tables-and-collaborate/

If you’d like, you can share your account type (e.g., HIPAA or not) and a sample form URL, and I can help you confirm which case applies to you.

Thank you, I will try that setting options to fix the issue.

Seth

Hi Seth,

You're welcome. If you encounter any issues or need further assistance while adjusting the settings, feel free to reach out.

Give it a try and let us know how it goes.