Missing Product and Payment Details in Email Notifications

Hi Jotform Support,

I’m having an issue with my notification emails.

When a form is submitted, I can see the full details (including product selection, pricing, and payment information) in the Jotform Submissions/Inboxes dashboard. However, the email notification I receive does not include these details — the product name and payment summary are missing or incomplete.

Hi Andy,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

If the Notification Email isn't showing the questions and answers, removing it and adding it back usually fixes the issue. First, let me show you how to delete it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left side of the page, click on Emails.
3. Hover over the Notification email, click on the Gear icon, and click on the Trash Can icon.
4. In the window that opens, click on Delete and that's it.

Now, let's add a new one:

1. While in Emails, click on the Add Email button and select Notification Email.
2. Once you've customized the new notification email, click the Save button.

Reach out again if you need any other help.