Sender email in autoresponder reverts to noreply@jotform despite verified sender setup

I am experiencing an issue where the sender email in the autoresponder is reverting back to noreply@jotform, even though I have set a different verified sender email. The verified sender email is pinkladywalk@gmail.com, which shows a Google emblem beside it in the sender email field. On the front page with notifications and autoresponder, the 'from' email shows as jotform, but when I open 'manage sender emails,' the email is correctly set to pinkladywalk@gmail.com. I completed form 260618174182053 to test if I would receive the thank you email, but instead, I received two emails of the application and one email indicating a technical issue stating that my SMTP email address pinkladywalk@gmail.com is no longer configured. As a result, the sender email address has been temporarily switched to noreply@jotform.com. My email logs only show the form submissions and not the actual thank you email for submitting the form. I am using a verified sender for the email and need assistance resolving this issue so that the autoresponder uses my verified sender email correctly.

Hi Sharon,

Thanks for reaching out to Jotform Support. I checked the affected form, and I see that the current sender email of the autoresponder is noreply@jotform.com. However, the pinkladywalk@gmail.com is still added in the Sender Email options. Can you try to select the custom Sender Email again and let us know if the issue persists?

If it does, I suggest that you try removing the custom sender email and try to set it up again to re-authenticate it.

Let us know if there’s anything else we can help you with.