Thank You page edits that are not saving and causing form overwrite

I am experiencing an issue where the AI agent overwrote my entire form when I was trying to edit the Thank You page because the Thank You page edits were not working. I need help editing the Thank You page because the changes I make are not sticking. They flash briefly and then disappear, leaving me with a blank page. I only have the Thank You Page option on the left-hand side, and when I click on it, the page is blank. Anytime I add a field or text, it disappears. Despite attempts to fix it, the problem is still not resolved.

Hi Michael,

Thanks for reaching out to Jotform Support. Can you share a bit more detail about what’s happening so I can point you in the right direction? It would really help if you could send over the form URL where you're experiencing the issue, along with a screen recording showing what’s happening on your end.

Once we have that, we’ll be able to better understand the situation and guide you toward a solution.

In addition to these problems, some of which Ive solved by spending more time to fix them,
[https://storage.letsignit.com/5c20ac1a0aee30000983faa4/generated/effects_d0c51724f53ac3b1317c852c77c5076692280de507ca0aa0dc0dd76c.png]<https:>
[Facebook]<https:>
[Twitter]<https:>
[LinkedIn]<https:>
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Michael Newman
VP of Demand Generation
Phone:
+1 469 697 0077
michael.newman@getyooz.com<michael.newman>
Check out our new website<https:>
</https:></michael.newman></https:></https:></https:></https:></https:></https:>...

Hi Michael,

I just wanted to check in and see if the issue with editing your Thank You page has been resolved on your end. If not, could you let us know which form is experiencing the issue? I can see you currently have two active forms, Acumatica Summit Tailgate Happy Hour and Yooz and Greenshades DirectionsNA 2026. It would also be really helpful if you could share a screen recording showing what’s happening.

To keep the conversation organized, I moved your other question to its own thread, and someone from our Support Team will help you with it here.

When we hear back from you, we’ll be ready to move forward.

This is for the DirectionsNA form created today.
And I think what is happening is the save trigger is reacting too quickly
any pause in typing or using the enter to do a return on the copy also caused the save to occur.
And on save the copy or any formatting gets cleared. I tried many things and many times and nothing wound up saving.
[https://storage.letsignit.com/5c20ac1a0aee30000983faa4/generated/effects_d0c51724f53ac3b1317c852c77c5076692280de507ca0aa0dc0dd76c.png]<https:>
[Facebook]<https:>
[Twitter]<https:>
[LinkedIn]<https:>
[YouTube]<https:>
[Instagram]<https:>
Michael Newman
VP of Demand Generation
Phone:
+1 469 697 0077
michael.newman@getyooz.com<michael.newman>
Check out our new website<https:>
</https:></michael.newman></https:></https:></https:></https:></https:></https:>...

Hi Michael,

I cloned your form 261126452450146 and tested it to see if I could replicate the issue, I can see that the save action is immediate, but the changes are still reflecting properly on the form afterward. Check out the screencasts below to see my results:

• Editing the Thank You page:

• Reflected changes on the form:

Could you try clearing your form cache, clearing your browser cache or using a different browser to see if that resolves the issue? If the problem persists, it would be really helpful if you could share a screen recording showing the exact steps you're taking so we can better understand what’s happening on your end.

Once we hear back from you, we’ll continue working with you to get this resolved.