Square subscription has weird text under the monthly amount line

Why does my form have weird text under my Pay in 1 month and Pay in 2 months but the other months look OK?

Hi Discovery,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

The weird text you see under the "Pay in 1 month" and "Pay in 2 months" options that looks like JSON code (e.g., [{"type":"paragraph","children":[{"text":""}]}]) is likely due to a formatting or configuration issue in your form's payment element or the way the payment options are set up.

This kind of text usually appears if the payment option descriptions or labels contain unintended JSON or rich text editor data that is not properly rendered as plain text in the form.

To resolve this, you can check the following:

• Review the payment option labels or descriptions in your form builder to ensure no extra JSON or code snippets are included.
• If you are using any custom HTML or rich text fields for these payment options, verify that the content is clean and properly formatted.
• Try re-entering the text for those specific payment options to remove any hidden formatting.

If the other months look fine, it suggests the issue is isolated to those two payment options' text content.

Give it a try and let us know how it goes.

I typed in the option labels myself. Nothing was copied. So no extra code.

Hi Discovery,

Since you typed the option labels yourself and did not copy any content, the issue might be related to how the payment options are configured or how the form is rendering the descriptions internally.

Sometimes, even manually typed labels can inadvertently include hidden formatting or data that appears as JSON-like text in the form preview or live form.

Here’s what you can try to fix this:

1. Remove and re-enter the payment options: Delete the "Pay in 1 month" and "Pay in 2 months" options completely and then retype them carefully, avoiding any extra spaces or special characters.
2. Check for rich text or HTML formatting: If you are using any rich text editor or custom HTML in the payment options, switch to plain text mode and re-enter the labels.
3. Test with a new payment field: Add a new payment field to your form and create similar payment options to see if the issue persists there.
4. Clear form cache: Sometimes clearing the form cache can help resolve rendering issues. You can do this from your account settings.

If these steps don’t resolve the issue, it might be a bug or a deeper configuration problem. In that case, please provide a screenshot or share the form link so we can investigate further.

Give it a try and let us know how it goes.