Account Settings: Email Change Verification Codes Not Received

The first two verification codes did not work. Now when I resend, nothing comes through.

I’m sorry that’s happening, let’s sort it out together.

To check what’s going on with your verification emails, I’ll need to confirm the email address you’re trying to verify — could you please share that email here (just the address)?

Hi Catherine,

Thanks for reaching out to Jotform Support.

I have checked your email address and it seems to be receiving the emails from Jotform. I see some emails were sent after you posted this ticket. I recommend that you check the spam/junk folder, the email could have ended up there.

Let us know if you are still unable to find the emails, we will have another look at this.

Let us know how it turns out.

Hi. I am also working with the Ai chat. My personal email is cgoetz@cogeco.ca. I want to remove secretarytreasurer@thewearableartshow.com from this account. The reason is that I am changing website providers and need to set up new company emails with the new host. I don't want the old host redirecting emails. My personal email is already associated with this account. And apparently I have a guest account under my personal email but that was probably set up a long time ago while I was testing to see if we were going to use Jotform. I just want one account for The Wearable Art Show under my personal email for now.

The problem is resolved. Thank you.

Hi Catherine Goetz,

Your request has been answered and the thread is closed.

If you have another question or need more help, feel free to reply here and we'll assist you right away.