Enterprise: Unable to Unlock Account and Reset Password

hello@mylocalinfusion.com OR Local_Infusion username is locked and I need to fix it as I tried to reset the password and this did not work either. thank you

Hi Samantha,

Thanks for reaching out to Jotform Support. It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this and they should be reaching out to you shortly to help you.

Thanks for your patience and understanding, we appreciate it.

Hi Samantha,

Thank you for your patience. To unlock your account, please reach out to your other server admin, Tina Liu, at tliu@mylocalinfusion.com. They'll be able to unlock your account through the admin console.