Email Verification: Unable to Proceed Past Verification Step

cannot get past email verification

Hi Ronald,

If you can’t get past the email verification because you cannot access the verification email, here’s what you can do:

If you are trying to update your email address but cannot receive the verification email because your current email is unavailable, please submit the form on the How to Recover Your Jotform Account page. Our team will review your case and assist you further.

Reach out again if you have any other questions.

dumb answer

when i try to publish the system wants to verify email and then no email; arrives

I’m sorry that’s happening, let’s sort it out.

To check why the Jotform verification email isn’t arriving when you try to publish, I need to look up your email status on our side.

• First, what is the exact email address you’re using for your Jotform account (the one that should be receiving the verification email)?

Once you share that, I’ll check for bounces/blocks and guide you on the next step.

ronbeardshear@gmail.com

According to our logs, the emails were successfully sent to ronbeardshear@gmail.com. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Also, make sure your form's email fields and conditions are set up correctly. To prevent email bounce issues, please use valid, correctly formatted email addresses. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

Feel free to let me know if it’s still not working.