Form Conditions: Page reload error when editing settings

  • Profile Image
    velotax
    Asked on April 23, 2026 at 9:58 AM

    I am working in a form to revise the setting/conditions/rules and the page continues to error out and says reload the page. I have tried opening in incognito and still receiving the same error. I have also tried creating a clone of the same form and continuing to receive errors. Please advise.

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    Podo: Support Specialist
    Replied on April 23, 2026 at 9:58 AM

    Hi velotax,

    Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

    Let me show you how:

    Since you are experiencing errors with revising settings, conditions, and rules on your form, even after trying incognito mode and cloning the form, a good step is to clear your form cache manually. This can resolve issues like loading errors or outdated information.

    1. Go to your Workspace page and click on your Avatar/Profile Image icon.
    2. In the Dropdown menu, click on Settings.
    3. In the Settings menu, click on Clear Cache. That's it, you're done.

    
Form Conditions: Page reload error when editing settings
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Form Conditions: Page reload error when editing settings
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    Give it a try and let us know how it goes.

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