AI Agent on GoDaddy Webbuilder: No Voice or Text Response in Embedded Iframe

Jotform Support Specialist

Podo said:

Hi, I’m Podo, an AI Agent Jotform support specialist. How can I help you today?

You said:

HI my one AI agent does not talk back when asked a verbal question? what is wring

Podo said:

To fix an AI Agent that doesn’t talk back to verbal questions, check these points in order:

1. Confirm voice is enabled for that agent: In AI Agent Builder, click the purple gear icon next to the chat preview and make sure the Voice option is toggled on, otherwise the agent will not respond by voice at all.
2. Check which channel you’re using: If you’re testing via Phone Agent, go to the Publish tab → Phone Agent on the left → click the Phone Number to make a test call and see if you can hear the agent; if there’s still no audio, try from a different phone or network.
3. If you’re using in-browser voice chat: Make sure your browser has microphone permissions allowed for Jotform, your mic is selected and working, and your device volume/speakers are on and not muted, then refresh the page and try asking a short, clear question again.

If you tell me which agent (name) and how you’re talking to it (browser voice button vs phone number), I can narrow this down further.

You said:

Johan: Traveller, Swerwer en Vriend th eother bots i have wortk well

Podo said:

Please do these checks on “Johan: Traveller, Swerwer en Vriend” specifically, since your other agents work:

1. Open that agent in AI Agent Builder, click the purple gear icon next to the chat preview, and make sure Voice is toggled on (it can be off for one agent while others are on).
2. In the Publish tab, test it on the same channel where it fails (e.g., Phone Agent or in-browser voice), then compare with a working agent on the same channel to see if only this one is silent; if voice is on but it still doesn’t talk back, please tell me which channel you’re using (phone vs browser voice button) and what exactly happens (silence, call drops, or text-only reply).

You said:

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the AI opens, and ask me what it can help me with mic is on, i can se ehwne i ask a question, then it does not answewr back

Podo said:

Let’s quickly test and reset the voice for this one agent, since the mic clearly hears you but it stays silent.

1. In AI Agent Builder, open “Johan: Traveller, Swerwer en Vriend”, click the purple gear next to the preview, go to the Standalone (or the channel you’re using) settings → Menu tab, then toggle Voice off, save, toggle it on again, and save once more.
2. Close the call, refresh the browser tab, start a new call with this agent, allow the microphone again, then ask a very short question like “What can you do for me?” and see if it now answers by voice; if it still doesn’t, try the same test in a different browser (e.g., Chrome vs Edge) and tell me whether it replies in text only or not at all so I can guide the next step.

You said:

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I am not sure what you mean, i have it open and on and it does notw ork even when i switch ai voice on off

Podo said:

Let’s narrow down what’s happening with this specific agent so we don’t keep you clicking around.

1. When you speak to Johan AI and it stays on “Listening” without talking back, does it at least show a text reply on the screen, or is there no reply at all (just the timer running)?
2. Please try one quick test: open the same link for Johan AI in a different browser (for example, if you’re in Chrome, try Edge or Firefox), allow the microphone again, ask a short question like “What can you help me with?”, and tell me if in that other browser it gives text only, voice + text, or still nothing.

You said:

thsi same ai, i have three versions work very well on teh other outpust....thsi one is inside a godaddy website, it does not show text it just site ther after i asked a question

Podo said:

Let’s focus on the GoDaddy-embedded version, since your other outputs of the same AI work fine.

1. In AI Agent Builder → Publish → Chatbot (or the style you used for GoDaddy), click Copy Code, then in GoDaddy make sure you pasted that exact, latest embed code into the page (replace any older code, publish/update the page, then refresh the live site and test again).
2. If after updating the embed code it still just “listens” with no text and no voice, please share whether you embedded it in GoDaddy as HTML/iframe or via some other widget, because some builders can block or sandbox scripts and we may need to switch to a plain HTML/iframe embed instead.

You said:

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ok here it is in godaya see cod erh side when i run it independent it works -

Podo said:

Do this to isolate the GoDaddy issue, since your iframe code itself looks fine and works independently.

1. In GoDaddy’s editor, open the Website / HTML (custom code) section where you pasted the iframe, and in Forced Height remove the 7 and leave it blank (or set a realistic height like 700), then Publish/Update the site and test again.
2. If it still just “listens” with no text/voice, temporarily create a new blank page in GoDaddy, add only this same iframe block (no other widgets or scripts), publish, and test there; if it works on the blank page but not on the original, something else on that page (another script/widget) is conflicting and you’ll need to keep the agent on a cleaner page or gradually re-add elements to see which one breaks it.

You said:

nope i did new page and copie dteh cod ein still doe snot talk back

Podo said:

Thanks for sharing all the details and code—that helps a lot.

1. Since the direct link works but the GoDaddy embed doesn’t answer at all (no text, no voice) even on a clean page, this strongly suggests a GoDaddy-side restriction/conflict with the embedded iframe/JS that we can’t fully see or override from here.
2. At this point, the best next step is for a human support agent to review your specific site and setup more closely and run live tests with your exact GoDaddy page and AI Agent configuration.

Hi Johan ,

Thanks for reaching out to Jotform Support. Can you confirm if the issue is present only when the AI agent is embedded on your website, or does it also happen when you're speaking to the AI agent using its direct URL? This will allow us to see if the issue is with the agent itself or if it's only when embedded on your website.

In the meantime, try testing it again on your website, and make sure that your microphone and speaker access is enabled in your browser. You may also try using a different device or browser and see how it goes. If the same thing happens again, let us know and we can troubleshoot further.

In order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the issue and work on a tailored solution. 

Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help.

Keep us updated and let us know how it goes.