Payment Integration: Authorization errors GENERIC_DECLINE and CVV_FAILURE preventing payment processing

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    Tahisha Anderson
    Asked on April 22, 2026 at 4:18 PM

    Payments are no longer being processed without any changes to the payment properties. Payment Error IAuthorization error: 'GENERIC_DECLINE'

    Authorization error: 'CVV_FAILURE'

    Jotform Thread 37716111 Screenshot
    Page URL: https://www.jotform.com/form/260518045423148
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    Keenly JotForm Support
    Replied on April 22, 2026 at 5:11 PM

    Hi Tahisha,

    Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

    Payment Integration: Authorization errors GENERIC_DECLINE and CVV_FAILURE preventing payment processing Image-1It looks like the payment issue is caused by the transaction being declined by the customer’s bank, or the CVV code entered for the card was invalid. If the card details entered seem correct, the customer might want to directly contact their bank for more information about the decline. You can also check out this page to learn more about Square payment error codes.

    Let us know if you need any other help.

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