Account Login: Unable to bypass authentication code prompt and access account with username and password only

When logging into our account, I am now being asked for an authentication code from my authentication device.

I do not know what this authentication device is, it gives me no information.

There is circular logic in this process that does not enable me to secure an email or text message for this and then forces me to establish a Support Ticket.

Please work with me on this as I want to log in using only my User Name/Email and PW.

Thank you,

Roger Smith

President

(925) 980-1655

Hi Roger Smith,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It sounds like you are being asked for an authentication code from a two-factor authentication (2FA) device when logging in. This device is usually an authenticator app on your phone, such as Google Authenticator, Duo, or Authy, which generates a code you need to enter.

If you want to log in using only your User Name/Email and password without the authentication code, you can disable two-factor authentication in your account settings if you still have access to your account.

Let me show you how:

1. Go to your Workspace page and click on your Profile Image/Avatar in the upper right.
2. Click on Settings in the menu that opens.
3. Go to the Security tab on the left side of the screen.
4. Toggle Two-Factor Authentication to Off.
5. Enter your Jotform password in the pop-up and click Verify.
6. Finally, click on Yes, Disable 2FA to confirm.

If you do not have access to your account to disable this setting, please let me know so we can explore other options to help you regain access.

Let us know if you need any more help.

Hi Roger Smith,

If you cannot access your account because of the two-factor authentication, but you have access to the email address associated, can you submit the form on the How to Recover Your Jotform Account page, and our team will look into it.

Reach out again if you have any other questions.