I have not received the email to reset my password

I have not received the email to reset my password

Let’s sort that out — what is the email address or username of your Jotform account so I can guide you properly on the next steps?

Tabwheeler05@gmail.com

According to our records, the email address is not on any block or bounce lists, and the reset password email is being sent now. Please check your spam or junk folder in case the email was filtered there. Also, consider whitelisting Jotform's sender email or domain to ensure you receive future emails without issues. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

If you're still having issues with your password, you can follow the steps in the How to Reset Your Jotform Password guide.

Hi Tabatha,

Thanks for reaching out to Jotform Support. I’ve checked your email address, and the account that you're using to contact us isn’t subscribed to any of our paid plans. Can you share your other email address that could have been used to create an account with Jotform? Or, can you send us the details below to help us locate the account:

1. The last payment amount: 
2. The last transaction date: 
3. The last four digits of your card: 
4. The expiration date of your card: 
5. The type of card (Visa, Mastercard, Amex, etc.): 

If you used PayPal, then you can share the PayPal email address with us.

Once we hear back from you, we'll be able to help you with this.