How can I remove an email address associated with my jotform account?

How can I remove an email address associated with my jotform account? The associated email address belongs to a previous employee who no longer works for the company. How can I ensure there's a smooth transition to update the email address with a current employee email?

Hi Leinaala,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

If you want to remove an email address associated with your Jotform account, especially if it belongs to a previous employee, here’s how you can do it smoothly:

To delete a sender email on your account:

1. Go to your Workspace page and click on your Avatar/Profile Image in the top-right corner.
2. Click on Settings in the window that opens.
3. Under the Sender Emails section, click on the Trash Can icon next to the email address you want to remove.
4. Confirm the deletion by clicking on Delete Now in the confirmation window.

After removing the old email address, you can add the current employee's email as a new sender email to ensure a smooth transition.

Give it a try and let us know how it goes.

Hi Leinaala,

Changing your account email address only takes a minute. Let me show you how: 

1. On your Workspace page, click on your Avatar/Profile Image in the top-right corner of the screen.

2. In the Dropdown menu that comes up, click on your name. 

3. On the right side of the page, under the Email section, click on Edit.

4. Next, enter the new email address you want to use and click on Save. 

5. In the Confirmation window that opens, enter the Authentication Code sent to your new email and click on Verify.

Reach out again if there’s anything else we can help you with.