Account Recovery: Unable to update email due to former employee's photo requirement

Camille Hernandez is no longer employed with the company. Though we can access the account - all Jotform account related emails are going to Camille and we will like to have this updated. We are unable to use the recover method as it requires a photo of Camille.

Since this involves changing the primary email/ownership of an account where the original owner is no longer with your company, we’ll need you to go through our account recovery process so our team can securely verify and assist.

Please follow these steps:

• Go to this guide: Recover Your Jotform Account.
• On that page, scroll down and fill out the recovery form with as much detail as possible (including that the previous owner, Camille Hernandez, is no longer employed and that you need the account email updated).
• Submit the form so our dedicated team can review your case and follow up with next steps via email.

If you’d like, you can also tell me what email address you want the account moved to so you have it ready when you fill out the recovery form.