Form can't be started from within the app

I have this link https://www.jotform.com/app/juventud-de-virginia/campamento-juvenil-2026 that when using a phone it only allows you to get to the main page but once you click on the forms it wont load, it just stays white. but if i go to the link directly from my phone it works. so in other words from https://www.jotform.com/app/juventud-de-virginia/campamento-juvenil-2026 it doesnt but from here https://pci.jotform.com/form/260888888267179 it does.

Hi Ministerio,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your issue with accessing forms from the app page on your phone, where the main page loads but clicking on the forms results in a white screen, while direct links to the forms work fine on mobile:

This behavior might be related to how the Jotform Apps (the app builder portal page) loads forms versus accessing the form directly via its unique URL. Jotform forms are mobile responsive by default, so they should display properly on any device without additional configuration.

Here are some suggestions to try that may resolve the issue:

1. Clear your mobile browser cache and cookies, then try accessing the app page again.
2. Try using a different mobile browser to see if the issue persists.
3. Ensure your mobile device's internet connection is stable and try again.
4. Access the form directly using its unique form URL (as you mentioned works fine) if the app page continues to show a white screen when clicking forms.

If the problem continues, it may be related to how the app page is loading the forms on mobile devices, which could be a technical issue with the Jotform Apps portal page rather than the forms themselves.

Let me know if you want further assistance or troubleshooting steps.

Give it a try and let us know how it goes.

already try all of above and it doesnt work

Hi Ministerio,

Since you have already tried clearing cache, using different browsers, and ensuring a stable connection without success, the issue might be related to how the Jotform Apps portal page loads forms on mobile devices. This is different from accessing the form directly via its unique URL, which works fine.

Here are some additional insights and suggestions:

• Jotform Apps is an app builder that creates portals to your forms and sites using Progressive Web App (PWA) technology. Sometimes, PWAs may have compatibility issues or loading problems on certain mobile browsers or devices.
• Jotform forms themselves are mobile responsive by default and should work well when accessed directly.
• If you are using the Jotform Mobile Forms app, note that it is a separate app from Jotform Apps and provides direct access to forms and submissions.
• Consider accessing the forms directly via their unique URLs on mobile devices as a reliable workaround.

Unfortunately, if the issue persists specifically with the Jotform Apps portal page on mobile and not with direct form links, it may be a technical limitation or issue with the Jotform Apps platform's mobile compatibility.

Let us know if you want to explore other options or need further assistance.

Give it a try and let us know how it goes.

It was working days before. i need an answer from someone else. Thanks

Hi Ministerio,

One of our Support Team members will take it from here to follow up shortly.

Hi Ministerio,

I tested your app and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Hi Ministerio,

I just heard back from our Developers. They’ve resolved it, so it should be working fine now. Can you give it a try and see how it goes?