Jotform Interface: Slow Loading and Lag in Workspace and Tables

Good morning,

For the past few days, I have been experiencing significant slowness in the Jotform interface, particularly in the following areas:

Workspace: slow loading of the forms/folders list, very delayed navigation between folders, and slow search performance.

Jotform Tables: slow table loading, laggy scrolling between rows/columns, and filters/sorting taking several seconds to apply.

Technical details:

• Browser: Chrome and Safari
• Operating system: MacOS Tahoe 26.3.1
• Connection: Wi-Fi or 5G

I kindly ask you to check whether there are any performance issues on the server side or related to my account and, if possible, to suggest any optimizations.

Thank you, and I remain available for further details or testing.

Hi Oratorio,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the slowness you're experiencing in the Jotform interface, including slow loading of forms and folders in Workspace, delayed navigation, slow search, and laggy performance in Jotform Tables, there is no specific information indicating server-side performance issues or account-related problems at this time.

To help optimize your experience, here are some general suggestions:

• Ensure your browser (Chrome and Safari) is updated to the latest version.
• Clear your browser cache and cookies to improve loading times.
• Try disabling browser extensions that might interfere with Jotform's performance.
• Check your internet connection stability, even though you mentioned Wi-Fi and 5G, sometimes fluctuations can cause delays.
• Close other heavy applications or browser tabs that might be consuming system resources on your MacOS Tahoe 26.3.1.

If the issue persists, you may want to try accessing Jotform from a different network or device to see if the problem is specific to your current setup.

Unfortunately, there is no direct server status or performance dashboard available for users to check, and no known widespread performance issues have been reported recently.

Let us know if you need further assistance or if you can provide more details or screenshots of the delays you are encountering.

Give it a try and let us know how it goes.

I would link to speak with a human support specialist (not the AI version).

Hi Oratorio,

One of our Support Team members will take it from here to follow up shortly.

Hi oratoriofrassati,

I've checked our servers' status here, and everything is currently running normally. I also cleared your form caches from our end as a precaution to see if that helps with the loading speeds. Since you've already tried different browsers, you can also check if the lag persists when using an Incognito or Private browser window, as these help rule out any interference from browser extensions if you have any.

Additionally, if you are using a VPN, try disabling it temporarily to see if the navigation speed improves. If the issue continues, can you confirm if this happens on all of your forms or only specific ones? If possible, a screen recording would help us see exactly what’s happening. You can use Loom or upload to Google Drive/Dropbox, then send us the link.

Give it a try and let us know if you need any help.

Hi Joseph,

now It seems a little better, but I send you the screen recording anyway:
https://drive.google.com/file/d/18_gyquzcoBfhY2vbWe5b6-K2zAJ91HkZ/view?usp=sharing

Please let me now if this is the right behavior.

Thank you

Davide

Hi Davide,

Thanks for sharing the screen recording, I’ve taken a close look at it. From what I can see, the behavior you’re experiencing doesn’t appear to be actual lag or freezing, but rather normal loading time for the data being displayed. The transitions in the interface are consistent with how the system processes and renders larger datasets, especially in Jotform Tables and Workspace views with multiple items.

If you still experience lag or slow loading in Workspace or Jotform Tables, here are some additional suggestions to optimize your experience:

1. Try accessing Jotform in an Incognito or Private browser window to rule out interference from browser extensions. Also, if you use a VPN, try disabling it temporarily to see if it improves navigation speed.
2. Check if the slowness happens on all your forms or only specific ones. This can help isolate if the issue is related to particular forms.
3. Close other heavy applications or browser tabs on your MacOS Tahoe 26.3.1 to free up system resources.

If the issue persists, we will need a network log (HAR file) captured while the issue is occurring. This will allow us to review the full request timeline and identify what may be causing the delays during form loading. Once we have the HAR file, we’ll be able to escalate this to our engineering team for a deeper analysis.

Reach out again if there’s anything else we can help you with.