Form Submission: Intermittent Issues Preventing Users from Submitting Reports

https://www.jotform.com/app/240645900749158

Our crews use this and we've had three people today say they can't submit.

I know it works sometimes because we've had 60 reports today.

I did clear cache in the Settings area.

any thoughts or ideas? or just "try again later sometimes the system gets wonky"?

Hi Lowneys_Landscaping,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Since you've already cleared the cache in the Settings area, here’s how to clear your form cache manually to address minor issues such as slow loading, not updating properly, or showing outdated information:

1. Go to your Workspace page and click on your Avatar/Profile Image icon.
2. In the Dropdown menu, click on Settings.
3. In the Settings menu, click on Clear Cache. And that's it, you're done.

If the issue persists intermittently, it might be related to temporary system behavior. However, clearing the form cache as described can often resolve such issues.

Give it a try and let us know if you need any other help.

I said I cleared cache in Settings and then you showed me how to clear cache in Settings, same thing. so not much help.

our team has been told "just try later or tomorrow"

Hi Lowneys_Landscaping,

I understand that clearing the cache in Settings didn't resolve the issue and that your team has been advised to "just try later or tomorrow." Intermittent submission issues can sometimes be caused by factors beyond cache, such as network connectivity, browser-specific problems, or temporary system behavior.

Here are a few additional suggestions you can try to help mitigate the issue:

• Check for any Unique Submission settings in your form that might restrict multiple submissions from the same device or IP address. This can sometimes block submissions unexpectedly.
• Test the form on different devices and browsers to see if the issue is isolated to certain environments.
• Ensure that your form is not disabled or set to a submission limit that might have been reached.

If the problem persists despite these checks, it may be related to temporary system behavior, and trying again later could be necessary. We appreciate your patience in such cases.

Reach out again if there’s anything else we can help you with.