I have an account with Jotform and pay the $39.99.

I have an account with Jotform and pay the $39.99. I have not used more than 25 forms, and I received an email stating that I reached my quota. I lost my credit card recently, and this may be the issue. please let me know what to do next.

Hi Michael,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

You received an email about reaching your quota despite not using more than 25 forms, and you mentioned losing your credit card recently. This situation may be related to a payment issue on your subscription renewal.

Here’s what typically happens:

• If your payment fails on the renewal date, your subscription status becomes Overdue.
• Jotform will attempt to charge your payment method on file up to 3 more times within 7 days.
• If payment is successful during these attempts, your subscription continues without interruption.
• If payment cannot be processed within 7 days, your account will be downgraded to the Starter plan, which has lower limits.

To resolve this, you should update your payment method with your new credit card information. You can do this by going to your account settings and updating your billing details.

Let me walk you through it:

1. Log in to your Jotform account.
2. Go to your Account Settings and find the Billing or Subscription section.
3. Update your payment method with your new credit card or choose another payment option like PayPal.

Once updated, Jotform will be able to process your subscription payment, and your account limits will be restored according to your plan.

For more details, you can visit the Jotform Pricing page or the Understanding Your Jotform Account Usage and Limits page.

Give it a try and let us know how it goes.

Hi Michael,

I have checked the account related to your email, and it has a Starter plan. On it, you have reached your Sign Documents quota. If you are referring to another account, it would be great if you could log in to it and send us another message through our contact page. This way, you'll be able to verify your identity, and we'll be able to help you.

If you wish to continue using Sign Documents on this account, you can upgrade your account, you can wait for the 24th of April, when your limits will reset, or you can transfer the subscription from your other account. For this, you need to log into your account and send us another message.

Reach out again if you have any other questions.