Trying to switch email accounts.

Hi, I'm trying to update to our new company email and I'm having a hard time doing it. When I get to the enter 6 digits here I never receive an email with the code. I keep resending email but nothing is happening. What can I do?

No worries, we can check what’s going on with that 6‑digit verification email.

First, what is the email address you’re trying to update your Jotform account to (the new company email)?

Steviempreston@gmail.com

According to our logs, the emails were successfully sent to Steviempreston@gmail.com. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Also, make sure your form's email fields and conditions are set up correctly. To prevent email bounce issues, please use valid, correctly formatted email addresses. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

Feel free to let me know if it’s still not working.

I've checked nothing has been sent

Hi Terry,

If you’ve checked and nothing has been sent to your new email address, here are a couple of options to consider:

Option 1: Account Recovery Form

If you can’t update your email address because the current one is unavailable and you can’t access the verification email, please submit the form on the How to Recover Your Jotform Account page, and our team will look into it.

Option 2: Disable Verification for Email Change

You can also turn off the verification for changing the account email address. Here’s how:

1. On your Workspace page, click on your Profile Image/Avatar in the upper right.
2. Select Settings in the menu that opens.
3. Go to the Security tab on the left side of the page.
4. Uncheck the box next to Require Verification to Change Email.

Option 3: Change Email via Account Settings

You can also follow the detailed steps on how to change your account email address through the Account Settings page.

Give these options a try and let us know if you need any other help.

when will that be?

Hi Terry,

Regarding the timing for the account recovery process or changes, I don't have specific information on exact timeframes. These processes depend on the review and actions taken by the Jotform team after you submit the necessary forms or make the changes.

Once you submit the account recovery form or follow the steps to disable verification or change your email, the team will handle your request as soon as possible.

Give it a try and let us know how it goes.