Password Reset: Reset Link Always Expired

Good Morning! I am trying to resest my password, but every time I try (no matter how quickly I rush to change it after receiving the email with the reset link), the system tells me that the password reset link has expired. It's maddening - can you please help?

Good morning! I can help with that.

To look into why your Jotform password reset link keeps showing as expired, I’ll need to check your account details.

• First, please tell me the email address or username you use for Jotform (just one is enough).

Once you share that, I’ll guide you through the next steps and, if needed, we can try another reset flow together.

jill@platinumlegalco.com

Your email address was previously in a block list, but it has been removed now. The reset password email was successfully sent on April 21, 2026. Please check your spam or junk folder, and consider whitelisting Jotform's sender email or domain to ensure future emails arrive properly. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

If you're still having issues with your password, you can follow the steps in the How to Reset Your Jotform Password guide.

that didn't work

Hi Jill,

Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.

that's what i have been doing, but when i enter the new password, it tells me that the password reset link has expired. i am visiting the link IMMEDIATELY upon receipt of the link.

Hi Jill,

One of our Support Team members will take it from here to follow up shortly.

Hi Jill,

Note that the error typically occurs when the password reset link you received has expired. Password reset links are time-sensitive for security reasons and need to be used shortly after they are sent. I would suggest trying to do it in another browser and clearing your browser's cache to see if the issue persists.

Also, you can Whitelist Jotform IP Addresses and Domains to prevent important emails from being marked as spam or blocked.

Give it a try and let us know if you need any help.